To avoid problems you have to play by Tiger’s rules. Here are some top tips on how to do that.
1. If you have no luggage to check in, be careful of the Web Check-in rules to avoid extra fees
If you don’t have any baggage to check in you should use the Web Check-in facility when booking, and don’t forget to actually do it before heading to the airport. If you show up to the airport check-in desk without any luggage to check you will be charged $20.
2. Take their check-in and boarding times seriously
Getting to the airport early may not be in your genetic make up but Tiger are not messing with their check-in and boarding times.
They will not accept you for travel if you show up at the check-in counter less than 45 minutes before the scheduled departure time of your flight.
If you are not at the boarding gate at least 30 minutes before departure, you will not be getting on. Your baggage will be offloaded and you’ll get no money back.
3. They are strict on any excess baggage, be careful
If any of your checked baggage weighs over 30kg it will be subject to Tiger’s Excess Checked Baggage fees. They don’t seem keen on wriggle room here like other airlines.
Watch out for your carry-on luggage too. You are allowed two pieces provided that it does not exceed the dimensions of 54cm X 38cm X 23cm and that no individual bag exceeds 7kgs. The combined weight of these two bags cannot exceed 10kgs. This is strictly for each person (kids included); don’t assume you can pool this allowance.